Returns & Shipping


Returns & Exchanges 
 

We are friendly and loving everyday people too, so we want to make it simple to exchange your wares. Here are the details:

  • We accept wares for a full refund or exchange within thirty (30) days of purchase. 
  • All wares must be unwashed, unworn, with original tags.
  • If an item is out of stock, or no longer available we will be in touch with the email address associated with the original order so we can process a refund or substitute another ware.
  • We can not accept items that have been washed, worn, used for a tug of war match or that have been marked by your mutt. We have the right to send it back or deny the return. 
  • In order to process a refund or exchange, please email returns@coolmut.org. 

Please allow 5-7 business days from time of arrival to process exchanges and refunds!
Clearance/Sale Items

Because of limited inventory during clearance events, all clearance and sale items are final sale, no exchanges or requests for returns will be issued.

Coupon codes may not be active during sales periods - Hang on to them for next time you shop!


Shipping

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (mugs etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 

98% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Tracking information may not always be correct or reflect the exact location of a package due to how carriers scan packages

Overnight & Expedited Shipping

Some things have to happen RIGHT. NOW. We try our best to meet those needs. Expedited FedEx orders are automatically bumped to the front of our fulfillment queue to assure best possible fulfillment time.

Shipping Guarantee

We do not guarantee shipments arrival for expedited shipping. We follow the guidelines of our carriers and will work hard to help you fix any wrong-doings on their part. .